Legal

Privacy Policy

Effective Date: September 25, 2026

At Lilian Cleaning and Services, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

When you contact us or submit a free estimate request through our website, we may collect the following information:

  • Name — to identify and address you properly.
  • Phone number — to call or text you about your request.
  • Email address — to send you your quote and follow-up communications.
  • Property information — including property type, size, ZIP code, and service preferences you provide in the estimate form.
  • Any additional details you voluntarily provide in the message field.

We do not collect payment card numbers or sensitive financial data through our website.

2. How We Use Your Information

The information you provide is used solely for the purpose of:

  • Preparing and delivering a personalized cleaning quote or estimate.
  • Contacting you by phone, text, WhatsApp, or email to discuss your cleaning needs.
  • Scheduling and coordinating cleaning services you have requested.
  • Following up to ensure your satisfaction with our services.
We never sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies & Analytics

Our website may use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies — small text files stored on your device — to help us understand how visitors use our site (e.g., pages visited, time on site, referral source). This information is aggregated and does not personally identify you.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on. You may also disable cookies through your browser settings.

4. Data Retention

We retain your information only as long as necessary to fulfill the purpose for which it was collected — typically the duration of our service relationship — and as required by applicable law. You may request deletion of your data at any time by contacting us.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data.
  • Opt out of communications at any time by replying "STOP" to any text or emailing us.

6. Privacy Questions & Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

This Privacy Policy may be updated periodically. The effective date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes your acceptance of the updated policy.

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